Refund and Cancellation Policy

At SUMIRAN E TECHNOLOGY, we strive to provide exceptional services. However, we understand that circumstances may arise requiring cancellations or refunds.

Cancellation Policy:

1. Customer-initiated cancellations:

- Notify us in writing at info@sumiranepay.online at least 7 days prior to service commencement.

- Cancellations within 24 hours may incur 25% cancellation charges.

2. Company-initiated cancellations:

- We reserve the right to cancel services due to unforeseen circumstances.

- Customers will receive a full refund or alternative service options.

Refund Policy:

1. Eligibility:

- Refunds are issued for cancelled services only.

- Refunds are processed within 5-7 Bank working days from cancellation confirmation.

2. Refund Methods:

- Original payment method (e.g., credit card, bank transfer).

- Refund amount: Depending on cancellation terms

Procedure for Cancellation/Refund Requests:

1. Email with subject "Cancellation/Refund Request" to info@sumiranepay.online

2. Provide order/service details and reason for cancellation (optional).

Exceptions:

1. Customized or special orders.

2. Services already commenced.

Contact Us:

For questions or concerns, please contact our support team at [support email] or [support phone number].

Revision History:

SUMIRAN E TECHNOLOGY reserves the right to modify this policy at any time.